Systems AdministratorAlejandro Serrano
Mr. Serrano joined the firm in 2021. As a Systems Administrator in the Business Technology group, he supports Harrison Street’s internal systems and applications and helps manage relationships with 3rd party vendors. He also oversees the Helpdesk Support staff and works closely with internal staff on IT needs.
Prior to joining Harrison Street, Mr. Serrano worked as a Senior Engineer for Ascend Technologies as one of three on-site members of the Helpdesk Support staff dedicated to serving Harrison Street as a client. In that role, he served as a primary escalation contact and was responsible for day-to-day end user support and troubleshooting, automated software deployments and upgrades, hardware maintenance, and IT onboarding.
Mr. Serrano holds a BA in Economics from Northwestern University.